LG Uplus Home Setup and A/S Remote Handling Tops 60,000 Monthly Cases

LG Uplus said its monthly remote handling volume for home setup and after-sales service has exceeded 60,000 cases. The company is broadening non-face-to-face processing across device returns, self-activation and simple A/S, reducing the need for customer visits. The shift is aimed at lowering the burden of schedule coordination and waiting for customers. The expansion reflects a service structure moving away from visit-centered operations toward remote handling, with a focus on improving convenience in home service use. Source: mk.co.kr